Velvet European Spa
Grand Mercure Hotel · Business Bay
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VELVET EUROPEAN SPA
VELVET EUROPEAN SPA
Terms and Conditions
Terms and Conditions
Learn how Velvet European Spa collects, uses, and protects your information.
Learn how Velvet European Spa collects, uses, and protects your information.
Learn how Velvet European Spa collects, uses, and protects your information.
Effective Date: June 2026
Welcome to Velvet European Spa. By accessing or using our website, spavelvet.me, booking an appointment, or using our services, you agree to comply with and be bound by the following Terms and Conditions.
The website spavelvet.me is owned and operated by SOCRATES BEAUTY LOUNGE, Trade License No. 655925, Dubai, United Arab Emirates.
1. Services
Velvet European Spa provides wellness, massage, relaxation, beauty, and spa services. All services are subject to availability and may be modified, suspended, or discontinued without prior notice.
Service descriptions, durations, and pricing displayed on the website are provided for informational purposes and may change at any time.
2. Appointments and Bookings
Appointments may be made through our website, WhatsApp, phone, or other approved booking channels.
We recommend arriving at least 10 minutes before your scheduled appointment.
Late arrivals may result in a shortened treatment time to avoid impacting other scheduled appointments.
3. Pricing and Payments
All prices are displayed in UAE Dirhams (AED).
Full payment is due at the time services are rendered unless otherwise agreed.
Velvet European Spa reserves the right to update prices, promotions, and service offerings without prior notice.
4. Cancellation and Rescheduling
Appointments may be cancelled or rescheduled subject to availability.
We request that clients provide reasonable notice before cancelling or rescheduling an appointment.
Repeated missed appointments or late cancellations may result in refusal of future bookings at our discretion.
5. Health and Medical Conditions
Clients are responsible for informing therapists and staff of any medical conditions, allergies, injuries, pregnancy, medications, or health concerns before treatment begins.
Velvet European Spa reserves the right to refuse treatment if a service may pose a risk to the client's health or safety.
Spa treatments are intended for relaxation and wellness purposes only and are not a substitute for professional medical care.
6. Client Conduct
Clients are expected to behave respectfully toward staff, therapists, and other guests.
Any inappropriate, abusive, threatening, unlawful, or disruptive behavior may result in immediate termination of services and removal from the premises without refund.
7. Gift Vouchers and Promotions
Promotional offers, discounts, gift vouchers, and special packages are subject to their individual terms and availability.
Promotions cannot be combined unless explicitly stated.
Velvet European Spa reserves the right to modify or discontinue promotions at any time.
8. Website Use
Users agree to use the website lawfully and responsibly.
You may not:
Attempt unauthorized access to the website
Interfere with website functionality
Upload harmful or malicious content
Use the website for fraudulent purposes
We reserve the right to restrict access to users who violate these terms.
9. Intellectual Property
All content on spavelvet.me, including text, logos, graphics, images, branding, designs, and website materials, is the property of Velvet European Spa or its licensors and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, or used without prior written permission.
10. Limitation of Liability
To the maximum extent permitted by law, Velvet European Spa and SOCRATES BEAUTY LOUNGE shall not be liable for any indirect, incidental, special, or consequential damages arising from:
Use of the website
Service interruptions
Appointment availability
Third-party services
Technical issues beyond our control
Our total liability shall not exceed the amount paid for the specific service giving rise to the claim.
11. Third-Party Links
The website may contain links to third-party websites. We are not responsible for the content, security, privacy practices, or availability of those websites.
12. Privacy
Use of the website is also governed by our Privacy Policy. By using our website, you consent to the collection and use of information as described in that policy.
13. Changes to Terms
Velvet European Spa reserves the right to update these Terms and Conditions at any time without prior notice.
Updated versions will be posted on this page and become effective immediately upon publication.
14. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the United Arab Emirates.
Any disputes arising from these terms shall be subject to the jurisdiction of the courts of Dubai, United Arab Emirates.
Contact Information
Velvet European Spa
Website: spavelvet.me
Owned and operated by:
SOCRATES BEAUTY LOUNGE
Trade License No. 655925
Dubai, United Arab Emirates
Phone: +971 56 708 6699
Effective Date: June 2026
Welcome to Velvet European Spa. By accessing or using our website, spavelvet.me, booking an appointment, or using our services, you agree to comply with and be bound by the following Terms and Conditions.
The website spavelvet.me is owned and operated by SOCRATES BEAUTY LOUNGE, Trade License No. 655925, Dubai, United Arab Emirates.
1. Services
Velvet European Spa provides wellness, massage, relaxation, beauty, and spa services. All services are subject to availability and may be modified, suspended, or discontinued without prior notice.
Service descriptions, durations, and pricing displayed on the website are provided for informational purposes and may change at any time.
2. Appointments and Bookings
Appointments may be made through our website, WhatsApp, phone, or other approved booking channels.
We recommend arriving at least 10 minutes before your scheduled appointment.
Late arrivals may result in a shortened treatment time to avoid impacting other scheduled appointments.
3. Pricing and Payments
All prices are displayed in UAE Dirhams (AED).
Full payment is due at the time services are rendered unless otherwise agreed.
Velvet European Spa reserves the right to update prices, promotions, and service offerings without prior notice.
4. Cancellation and Rescheduling
Appointments may be cancelled or rescheduled subject to availability.
We request that clients provide reasonable notice before cancelling or rescheduling an appointment.
Repeated missed appointments or late cancellations may result in refusal of future bookings at our discretion.
5. Health and Medical Conditions
Clients are responsible for informing therapists and staff of any medical conditions, allergies, injuries, pregnancy, medications, or health concerns before treatment begins.
Velvet European Spa reserves the right to refuse treatment if a service may pose a risk to the client's health or safety.
Spa treatments are intended for relaxation and wellness purposes only and are not a substitute for professional medical care.
6. Client Conduct
Clients are expected to behave respectfully toward staff, therapists, and other guests.
Any inappropriate, abusive, threatening, unlawful, or disruptive behavior may result in immediate termination of services and removal from the premises without refund.
7. Gift Vouchers and Promotions
Promotional offers, discounts, gift vouchers, and special packages are subject to their individual terms and availability.
Promotions cannot be combined unless explicitly stated.
Velvet European Spa reserves the right to modify or discontinue promotions at any time.
8. Website Use
Users agree to use the website lawfully and responsibly.
You may not:
Attempt unauthorized access to the website
Interfere with website functionality
Upload harmful or malicious content
Use the website for fraudulent purposes
We reserve the right to restrict access to users who violate these terms.
9. Intellectual Property
All content on spavelvet.me, including text, logos, graphics, images, branding, designs, and website materials, is the property of Velvet European Spa or its licensors and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, or used without prior written permission.
10. Limitation of Liability
To the maximum extent permitted by law, Velvet European Spa and SOCRATES BEAUTY LOUNGE shall not be liable for any indirect, incidental, special, or consequential damages arising from:
Use of the website
Service interruptions
Appointment availability
Third-party services
Technical issues beyond our control
Our total liability shall not exceed the amount paid for the specific service giving rise to the claim.
11. Third-Party Links
The website may contain links to third-party websites. We are not responsible for the content, security, privacy practices, or availability of those websites.
12. Privacy
Use of the website is also governed by our Privacy Policy. By using our website, you consent to the collection and use of information as described in that policy.
13. Changes to Terms
Velvet European Spa reserves the right to update these Terms and Conditions at any time without prior notice.
Updated versions will be posted on this page and become effective immediately upon publication.
14. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the United Arab Emirates.
Any disputes arising from these terms shall be subject to the jurisdiction of the courts of Dubai, United Arab Emirates.
Contact Information
Velvet European Spa
Website: spavelvet.me
Owned and operated by:
SOCRATES BEAUTY LOUNGE
Trade License No. 655925
Dubai, United Arab Emirates
Phone: +971 56 708 6699